Shipping policy

Shipping & Returns Policy

Welcome to Castellan Clothing (castellanclothing.in). We are committed to delivering your orders quickly and ensuring a smooth shopping experience.

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Delivery Time

  • Standard delivery time is 7 business days from the date of dispatch.

  • Delivery times may vary depending on your location, courier service availability, or unforeseen circumstances.

  • Customers will receive order tracking details via email once the order has been shipped.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to weather conditions, logistics issues, or high order volumes. We appreciate your patience and understanding.

Return Policy

5-Day Return Window

We offer a 5-day return policy. Customers may request a return within 5 days of receiving their order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The return request must be submitted within 5 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse or improper handling.

  • Products returned without original tags or packaging.

  • Customized or personalized products (if applicable).

Return Process

To initiate a return, please contact our support team with your order details at:

Email: castellan2026@gmail.com

Our team will review your request and provide return instructions.

Refunds

  • Once the returned item is received and inspected, the refund will be processed.

  • Approved refunds will be credited to the original payment method within 7–10 business days.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Castellan Clothing
Website: castellanclothing.in
Support Email: castellan2026@gmail.com